Contributor
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3 Messages
International Day Pass package - be prepared for 30% additional charges on top of $10/day rate
I had to travel to Germany about 3 weeks ago, and before I went on my trip I checked into what kind of international plans you had. I used to get the PassPort plan on previous trips, but this time I found that you had added a new international plan called Day Pass, on which you can use your phone on your regular plan for $10 a day overseas. Before I decided on signing up for that plan I had some questions, the main question being, is the $10/day fee a flat fee or are there additional surcharges, fees, and taxes. While I was logged in to myATT account I decided to post that question to the live chat that was offered. I did so not only on one occasion but did so a second time as well when it was closer to the trip. Both times the ATT associate on the other end assured me that there were no additional charges connected to this Day Pass fee.
Well, they were wrong!! I received my bill that included the $10 fee for the 7 days I used my phone in Germany, which added up to $70 which was expected. But in the sections on my bill that listed the surcharges, fees, and taxes there was an additional $20.65 in surcharges, fees, and taxes, beyond what my normal bill would have had. In other words there was about an additional 30% charged on top of the $70 for the Day Pass costing me a total of $90.65. I tried to email ATT only to find out they had retired their Customer service email and they directed me to this forum, twitter, and an app. I don't do twitter and I did not wish to download the app. So I had to come to this forum only to find I cannot include an image*** from my computer of two bills next to each other, the comparison between my latest bill that included the day pass and the bill before with out the day pass. It also included a screen shot of one of the two chats I had with an ATT associate saying that there would not be any additional taxes and surcharges.
Very disappointing. I was completely mis-informed/lied to not once but twice.
ATT, you must tell your associates to have the correct information. And disclose on your website that there is about a 30% up charge to the international Day Pass package in surcharges, fees, and taxes. Typical ATT behavior, I am sorry to say.
*** P.S. After I officially joined the Forum, I was able to include a photo... see below
ATTHelp
Community Support
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230.7K Messages
6 years ago
Hello @WarumWarum,
Thank you for bringing this to our attention! It is absolutely important we set the proper expectations during any interaction. Your concerns are valuable to us and we want to make sure this has been addressed. I would love to provide support on this matter!
Understanding your bill is essential, this includes additional charges such as subcharges, fees, and taxes. These charges are applied to your AT&T Wireless services based on rates determined by place of primary use. We offer a great article which provides detailed information on theses fees.
I hope the information provided helps you out! Have an amazing rest of your day!
Vanessa, AT&T Community Specialist
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sandblaster
ACE - Expert
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64.7K Messages
6 years ago
@WarumWarum This subject of high taxes and fees on that international daily plan has been brought up before but I don’t think anyone ever got a reasonable explanation. I’m convinced there is a problem with the billing system that ATT either doesn’t realize or doesn’t know how to fix. You are absolutely correct, 30% is rediculously high. I hope your post brings an answer this time. @lizdance40, did you ever get an explanation for the high taxes and fees on the $10 international day pass?
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formerlyknownas
ACE - Sage
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116.6K Messages
6 years ago
@sandblaster
I’m glad this came up again as it was never answered.
I asked, I was told someone would find out, then nothing. I didn’t follow up very long and the discussion just died out.
The tax on passport was less than 5% and that is the base plan plus actual usage if you make calls. Of course it’s based on very restrained use. I asked over at Verizon but only a couple responded. Neither said they recalled excessive taxes on Verizon travel pass.
What I don’t know is if the “all you can use” pass is being taxed on a whole different basis. I’ve been saying since day one day pass is a bad deal, especially when we can use Wifi calling and text for free, and that is before the 30% tax came up.
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WarumWarum
Contributor
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3 Messages
6 years ago
Thanks for your comment.
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formerlyknownas
ACE - Sage
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116.6K Messages
6 years ago
@WarumWarum Lol. That article doesn’t mean squat in this case. I’m surprised they didn’t send you here..
https://www.wireless.att.com/cell-phone-service/additionalcharges/
You stick in your zip code and it provides approximate taxes and fees.
It seems the truth is ATT doesn’t know a darn thing about this product.
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WarumWarum
Contributor
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3 Messages
6 years ago
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GLIMMERMAN76
ACE - Expert
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23.9K Messages
6 years ago
@lizdance40
whats interesting is the op pays 18.5% on there regular bill... With the day pass added in those fees go to 25% of the bill these a give or take not exact....
If you take out that over the top USF charge of 14 bucks the bill would be right... I am really interested to see why the USF is so high
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formerlyknownas
ACE - Sage
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116.6K Messages
6 years ago
@GLIMMERMAN76
or is it.... tax is on the line fee, not data plan.
$8.13 is 32% of her $25 line fee
$28.78 is 30% of the $25 line fee and $70 day pass.
But it still doesn’t account for the much lower tax rate on Passport, only about 10% of the passport cost.
@WarumWarum I don’t believe there was a deliberate attempt to deceive you. But even worse, a lack of knowledge of the products and services.
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