FlyerTalk Forums - View Single Post - IHG Hotels - Dublin Airport / IHG Booking Guarantee
Old Apr 9, 2022, 1:08 am
  #12  
ba_cityflyer
 
Join Date: Dec 2009
Programs: BA Gold Guest List, Concorde Room Card, Hilton Diamond
Posts: 726
This is appalling behaviour. I have escalated it to be told:

With regards to your claim for the IHG promise, I would like to explain that this applies to operational hotels that cannot honor guests reservations. This could be due to overbooking, wrong inventory, errors on the website/central reservation or hotel staff errors. As the hotels closure is due to the current COVID-19 situation we are still going through, we can not classify the cancellation of your reservation in any of the reasons I mentioned. I apologize that this has not been elaborated on the published IHG Promise online, however I will note your comments through this case to the department in charge of our website announcements. For this reason I regret that I cannot provide a confirmation number to relocate you to another comparable hotel as the hotel noted that they will not be able to compensate.
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